Return & Exchange Policy
To ensure product quality and safety, we offer exchanges only for items that arrive damaged or defective.
Customers must notify us within 3 days of receiving their order and include photographic proof of the damage. Once verified, we will provide a replacement for the damaged item.
We do not accept returns or provide refunds for non-damaged items.
Return & Exchange Policy (Packaged Sweets)
Because our products are food items, safety and hygiene are extremely important. For this reason, all sales are final unless the product arrives damaged or defective.
Eligibility for Exchange:
- Notify us within 3 days of delivery.
- Provide photos of the damaged product, packaging, and shipping label.
Non-Returnable Items:
- Opened products
- Change of mind
- Improper storage
- Items not reported within 3 days
Process:
1. Email with order number and photos.
2. Damage review.
3. Replacement if approved.
4. Refund only if replacement unavailable.
Refund Policy (Packaged Sweets)
We do not offer refunds on packaged sweets unless an item arrives damaged, defective, or unusable.
Refunds are only issued when a replacement is unavailable.
Refunds are processed to the original payment method within 7-10 business days.
Shipping fees are non-refundable unless the damage was our error.
Terms & Conditions
By using our website, you agree to our Return Policy, Refund Policy, and Warranty & Quality Guarantee.
Products: Handcrafted/packaged sweets may vary in appearance.
Allergies: Customers must review ingredients and allergen warnings.
Pricing: Prices are in CAD and may change.
Shipping: We are not responsible for courier delays.
Liability: We are not liable for misuse, improper storage, allergic reactions, or carrier delays.
Governing Law: Ontario, Canada.
Warranty & Quality Guarantee
We guarantee that all sweets are fresh, sealed, and match their product description at shipping.
3-Day Freshness Warranty covers spoilage, melting, defects, and sealing issues before shipping.
Does not cover improper storage, heat exposure after delivery, opened items, or taste preference.
If damaged or defective, we provide a replacement or refund if unavailable.